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Troubleshooting iMessage

Fixes for the common iMessage problems: forwarding missing, Apple credentials rejected, Contact Key Verification, wrong number, Configuratio

Symptoms and fixes

  • Text Message Forwarding does not appear in Settings: Contact support@archiveintel.com.
  • Connection fails or Apple credentials rejected: Verify the Apple ID and password at iCloud.com before connecting.
  • Contact Key Verification is on: Settings, tap Apple Account name, scroll to bottom, Contact Key Verification, toggle off.
  • Wrong phone number selected: Settings > Apps > Messages > Send & Receive: confirm your number is checked and the correct Apple Account is listed at the bottom.
  • Status is Configuration Pending or Disconnected: Run the reconnect steps (see Reconnect iMessage); Connected needs no action.
  • Forwarding toggle off after reconnect: Settings > Text Message Forwarding: slider green next to Archive Intel.

If none of these resolve it, contact Archive Intel support at support@archiveintel.com or (720) 637-0700.